Question 1

How quickly can you respond to a garage door emergency?

Accepted Answer

We offer same-day service for most garage door issues. Our technicians are on-call 24/7, and in emergency situations, we can typically arrive within 1-2 hours. For non-emergency repairs, we usually schedule within the same business day.

Question 2

What causes a garage door to get stuck?

Accepted Answer

Stuck garage doors can be caused by several issues: broken springs (most common), misaligned tracks, worn cables, faulty sensors, opener malfunctions, or weather-related expansion. Our technicians diagnose the exact cause and provide lasting solutions.

Question 3

Do you offer financing for new garage door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We work with several financing partners to provide competitive rates and payment plans that fit your budget. Contact us for details on current financing promotions.

Question 4

How long do garage door springs typically last?

Accepted Answer

Standard garage door springs are rated for approximately 10,000 cycles, which typically translates to 7-10 years of average use. High-cycle springs can last 25,000-50,000 cycles or 15-20+ years. We can upgrade your springs during replacement if desired.

Question 5

What's included in a garage door maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: complete hardware inspection and tightening, lubrication of all moving parts, spring tension testing and adjustment, safety feature testing, track alignment check, opener motor inspection, and weatherstrip evaluation.

Question 6

Do you work on all garage door brands?

Accepted Answer

Yes! Our factory-trained technicians service all major garage door brands including Clopay, Amarr, Wayne Dalton, Overhead Door, CHI, Raynor, and more. We also repair and install all major opener brands like LiftMaster, Chamberlain, Genie, and Craftsman.

Question 7

How much does it cost to replace a garage door spring?

Accepted Answer

Spring replacement typically costs $150-400 depending on the spring type, size, and quality. This includes both parts and labor. We provide upfront pricing before any work begins, and all repairs are backed by our 2-year warranty.

Question 8

Can you install a smart garage door opener?

Accepted Answer

Absolutely! We install smart garage door openers that integrate with WiFi, smartphone apps, and home automation systems like Alexa and Google Home. Smart openers provide remote monitoring, automatic closing, and activity alerts for enhanced security and convenience.

Question 9

What areas do you serve?

Accepted Answer

We serve Olympia, Centralia, Chehalis, Tumwater, Lacey, Shelton, McCleary, Bucoda, Tenino, Yelm, and all surrounding communities in Western Washington. We've been locally owned and operated in Matlock for over 14 years.

Question 10

Do you offer warranties on your work?

Accepted Answer

Yes! All our work is backed by a 2-year warranty on parts and labor. If something we repaired fails due to workmanship, we'll return and fix it at no additional charge. We also honor manufacturer warranties on new installations.

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